Pinfold Vets – Vets in East Leake
Clinic Overview
Pinfold Vets is an independent, privately owned practice in East Leake and a veterinary nurse training facility. It provides routine and urgent care, with feedback consistently highlighting quick access to appointments, clear explanations, and a calm, caring approach. Recent reviews continue to praise the team’s handling of urgent and more complex cases, including surgery and short-term in-patient monitoring, though a small number of reviewers report less positive experiences around communication.
Services
- •Routine, urgent, and same-day care: owners regularly mention being able to get appointments quickly, including short-notice visits and rapid assessment when a pet’s condition seemed serious. One recent review describes a dog being seen within minutes for suspected flystrike and back home within 90 minutes.
- •Surgery: reviews refer to surgical treatment for serious and ongoing problems, including immediate surgery for a severe fracture and repeat surgical procedures for a dog with several health conditions.
- •In-patient monitoring and hospital care: one cat was kept in for two days after toxin ingestion for close observation until the toxins had cleared.
- •Consultations and ongoing advice: owners often describe thorough examinations, practical follow-on advice, and consultations that do not feel rushed, with vets explaining what they are checking and why.
- •Care for nervous or complex patients: feedback includes calm handling of pets that are shy, unwell, or frequent visitors, with several owners noting that their animals seemed relaxed and comfortable with the team.
- •End-of-life support: owners also mention being helped through treatment options and difficult final decisions with compassion.
Pricing
A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Reviews also include comments describing the practice as reasonably priced, with some owners feeling it is cheaper and more personal than corporate groups they had used before.
People
- •Rupert (vet): praised for operating quickly on a cat with a severe fracture and for combining skill with clear, caring communication.
- •Lorna (vet): warmly mentioned by an owner who said she and the wider team explored every possible option before end-of-life decisions.
- •Chloe and Louise: positively named alongside the reception team for being supportive, reassuring, and welcoming during repeat visits.
- •The wider team: reviewers frequently mention friendly reception staff, helpful vets, and nurses, with one review also noting a student present during an appointment.
Reviews
Google rating: 4.8/5 from 264 reviews. Recent feedback is largely positive, with many owners focusing on kindness, fast access, and clear communication, alongside a smaller amount of negative feedback about staff interactions.
- •Fast access and urgent help: several owners mention getting appointments quickly, including one dog seen within minutes for a potentially serious flystrike problem.
- •Friendly, reassuring care: many reviewers describe the team as welcoming, professional, and good at putting both pets and owners at ease.
- •Clear explanations and strong clinical care: reviews highlight thorough examinations, practical advice, surgery for serious injuries, and careful monitoring for unwell pets.
- •Some mixed experiences: a small number of reviewers report concerns about communication, including feeling dismissed by nurses or receiving unclear information.
