Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets

- Compassionate care is a clear strength: several recent reviewers praise the team’s kindness, especially around euthanasia and aftercare. - Long-term trust and helpful staff come through strongly: some clients describe using the practice for many years, with positive comments about friendly reception, knowledgeable vets and feeling well looked after. - Urgent access is highlighted positively in one detailed review: a client credited the team with arranging two last-minute appointments over two days and gave particular praise to Claudia, Sameer and Charlotte.

Companion Care (Leicester Fosse Park) Ltd, trading as Vets4Pets, is a corporate practice in Enderby offering a broad range of first-opinion veterinary care, diagnostics, surgery and hospital facilities. It also states that out-of-hours emergency care is provided through The Park Vet Group. Recent feedback is mixed but specific: there is strong praise for compassionate end-of-life support and helpful urgent appointments, alongside some concerns about front-desk handling, follow-up charges and the waiting-area experience for cats.

Services

•Diagnostics and monitoring: CT, ultrasound, digital X-ray, dental X-ray, in-house lab testing including biochemistry and haematology, blood pressure checks, ECG and echocardiography.
•Surgery and procedures: anaesthesia, operating theatre, orthopaedic surgery including cruciate surgery and fracture repair, soft tissue surgery, ear surgery and dentistry. Recent reviews also mention an ear procedure carried out under anaesthetic.
•Hospital and inpatient care: hospital ward and isolation facilities, with separate dog and cat wards and isolation units stated by the practice.
•Routine and preventive care: microchipping, prescriptions and repeat prescriptions, medication support and nurse clinics. Reviews also refer to medication reviews for ongoing treatment.
•Travel and documentation: pet passports / animal health certificates.
•Species seen: dogs, cats, rabbits, guinea pigs, rats, degus, gerbils and hamsters.
•Other stated areas of interest: feline medicine, laser therapy, ophthalmology, animal behaviour, internal medicine, diagnostic imaging and exotic animals.
•Training and emergency arrangements: the practice is listed as a veterinary nurse training facility, and out-of-hours emergencies are handled through The Park Vet Group.
•Examples owners mention: euthanasia support, urgent last-minute appointments, repeat medication management and routine vet visits for dogs and cats.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One previously noted charge was £20 per condition per year for insurance history summary/bridging paperwork after changing insurer. Review comments on cost are mixed: some owners describe the practice as helpful and not money-driven, while others felt fees and follow-up charges were a point of frustration.

People

•Claudia (vet): repeatedly praised for compassionate euthanasia support and for building a positive relationship with a cat who is comfortable attending; also mentioned in an urgent-care review.
•Sameer (vet): described by one long-standing client as exemplary over many years.
•Charlotte (staff member, role not specified): praised as reassuring and engaging during a recent visit.
•Liz Mason (practice manager, per reviewer): named in older feedback about a charges dispute, and a more recent complaint also mentions a practice manager called Liz in relation to follow-up concerns.

Reviews

The clinic has a 4.2-star Google rating from 431 reviews. Recent written feedback shows a mixed picture, with several warm 5-star comments alongside a small number of detailed complaints.

•Compassionate care is a clear strength: several recent reviewers praise the team’s kindness, especially around euthanasia and aftercare.
•Long-term trust and helpful staff come through strongly: some clients describe using the practice for many years, with positive comments about friendly reception, knowledgeable vets and feeling well looked after.
•Urgent access is highlighted positively in one detailed review: a client credited the team with arranging two last-minute appointments over two days and gave particular praise to Claudia, Sameer and Charlotte.
•Main concerns are about fees, follow-up and the clinic experience for some pets: one owner was unhappy after an ear treatment and felt a further paid appointment was expected, another found repeat-prescription review requirements difficult, and one very distressing review raised concerns about waiting-room stress and front-desk responsiveness for a cat with heart disease.

Reviews for Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 431 we track in total. Recent reviews may not be representative of overall sentiment.

YORDANKA MARINOVA

2 months ago

I am very pleased with the attention I received.

Anup Mazar

Really Good Vet and the staff are friendly. I've been using this Vet for 14 years now. First with my pug and now with my French Bulldog. They are absolutely great and very helpful.

janice bowman

3 months ago

Great place to shop for dogs needs and Vet service as well

Jake Singh

4 months ago

Avoid — expensive treatment with no result and no accountability I took my dog to this practice because he was in clear pain from an ear problem. As he wouldn’t allow his ears to be examined properly while awake, we followed the vet’s recommendation to have him treated under anaesthetic. The total cost was just under £800. We were told the infection should start to clear within 28 days. It has now been weeks and there has been no improvement at all. His ears are still dirty, blocked, and look exactly the same as they did before the procedure. The treatment appears to have had no effect and my dog is in visible pain. When I contacted the practice to explain this and ask for a follow-up, I was told they would only see him again if I booked and paid for another full appointment - there was no offer to review the failed treatment, no discount, and no responsibility taken. Had this been months later or had there been some improvement, I would have accepted that medicine is not guaranteed. But when a treatment produces no visible result at all, I think it is reasonable to expect it to be reviewed. I also found the practice manager (Liz) extremely unhelpful — the focus was on booking another paid appointment rather than on why the original treatment had failed or on my dog’s welfare. Overall this felt like a commercial operation focused more on fees than outcomes. I would not return and would advise others to consider alternative practices that actually care about your pets.

Daley Curtis

5 months ago

Very compassionate team. Wasn't best visit for last time but the team was great. After care too was nice

Simba Cat

6 months ago

😸👍🐾 very good

S R

AVOID AT ALL COSTS! My cat passed away here. She had heart disease and had to be brought in for a medication review - there were several dogs barking loudly which made her hyperventilate, tongue out, scratching to get out the carrier. I was standing at the front of the line waiting for one of THREE receptionists to listen to me when asking for my cat to be seen ASAP as it was past her appointment time. I understand they were running late - fair enough, it was a busy day, but for all 3 receptionists to be having their own pathetic conversation while my cat with heart disease was panting from stress. We had her in the appointment room for 15 seconds before the kind nurse took her away and ran to give oxygen as her tongue was blue. She collapsed and passed away. Worst day of my life, I hope I never see those receptionists again, they should understand that animals are there because they are most likely SICK and need extra care. Even after telling the lady that my cat with HCM was panting and stressed, she took her time and walked away slowly, after glancing at my cat to see if I was telling the truth. It was almost offensive how she acted. Please don’t bring your CATS here as they’re sensitive and don’t do well in environments where there is no separation between dogs - who are almost always fine and favoured by staff.

warlock 84

Although most of the things about this practice I cannot fault there is a few that have made me not give more than 2 stars . I have recently brought my large German shepherd in for what I thought was a check up and medication review, now only to be told when attempting to order my dogs repeat prescription for apoquell which is for his skin and allergies with out it he suffers. (Sorry for the spelling) That it wasn't and now I have to bring him in again, this is a major issue because I have to buy the sedation medicine to give him before bringing him to the vets which he has reactive issue with just to wait and then get to see a vet who just talks for a few minutes so that I'm allowed the medicine for him???? So I have to put him through all of that to get the medication when this can be easily done over the phone and bare in mind that last week I've already brought him in to see the vet??? I'm really struggling not to swear on here put of pure frustration.

Maria Aylott

We unfortunately had to have our beloved dog put to sleep on the 11th Oct. I want to mention Claudia who went above and beyond to help us through the euthanasia. Your compassion shone through, thank you so much Claudia, you were an absolute star ❤️