Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets

- Friendly, caring staff are a consistent positive theme: reviewers praise the team’s manner, with comments about vets, nurses and reception staff explaining things clearly and making owners feel at ease. - Urgent care and compassion stand out in several reviews: one owner described prompt same-day help for a dog whose swelling worsened over a few hours, while others specifically praised support around end-of-life care and aftercare. - Long-term trust and the general environment are mentioned positively: some clients say they have used the practice for many years, and one recent reviewer highlighted the clean clinic and large car park.

Services

•Diagnostics and monitoring: CT, ultrasound, digital X-ray, dental X-ray, in-house lab testing including biochemistry and haematology, blood pressure checks, ECG and echocardiography.
•Surgery and procedures: anaesthesia, operating theatre, orthopaedic surgery including cruciate surgery and fracture repair, soft tissue surgery, ear surgery and dentistry. Owner examples include an ear procedure under anaesthetic and a same-day urgent case where a dog was reviewed twice as facial and eye swelling worsened.
•Hospital and inpatient care: hospital ward and isolation facilities, with separate dog and cat wards and isolation units stated by the practice.
•Routine and preventive care: microchipping, prescriptions and repeat prescriptions, medication support and nurse clinics. Reviews also mention medication reviews for ongoing treatment and routine vet visits for dogs and cats.
•Travel, species and stated interests: pet passports and animal health certificates; dogs, cats, rabbits, guinea pigs, rats, degus, gerbils and hamsters are listed. Other stated areas of interest include feline medicine, laser therapy, ophthalmology, animal behaviour, internal medicine, diagnostic imaging and exotic animals.
•Training and emergency arrangements: listed as a veterinary nurse training facility, with out-of-hours emergencies handled through The Park Vet Group.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One previously published charge was £20 per condition per year for insurance history summary or bridging paperwork after changing insurer. Review comments on cost are mixed: some owners describe the practice as helpful, while others were frustrated by fees and follow-up charges.

People

•Andrea: praised in a recent urgent-care review for being kind, caring and reassuring during a same-day appointment for a dog with rapidly worsening swelling.
•Amanda (reception): thanked for clear explanations, reassurance and directing an owner to send photos through a triage WhatsApp service.
•Claudia (vet): repeatedly praised for compassionate euthanasia support, helping a cat feel comfortable at visits, and being helpful in urgent situations.
•Sameer (vet): described by one long-standing client as exemplary over many years and also named positively in urgent-care feedback.
•Charlotte (staff member, role not specified): praised as reassuring and engaging during a recent visit.
•Liz / Liz Mason (practice manager, per reviewers): mentioned in complaints about charges and follow-up after treatment.

Reviews

The clinic has a 4.1-star Google rating from 450 reviews. Recent feedback is mixed, with many positive comments alongside a smaller number of detailed complaints.

•Friendly, caring staff are a consistent positive theme: reviewers praise the team’s manner, with comments about vets, nurses and reception staff explaining things clearly and making owners feel at ease.
•Urgent care and compassion stand out in several reviews: one owner described prompt same-day help for a dog whose swelling worsened over a few hours, while others specifically praised support around end-of-life care and aftercare.
•Long-term trust and the general environment are mentioned positively: some clients say they have used the practice for many years, and one recent reviewer highlighted the clean clinic and large car park.
•Main complaints focus on cost, follow-up and the waiting experience for some pets: concerns include expensive treatment with no clear improvement, being asked to pay again for follow-up, difficulty around repeat medication reviews, and one very distressing account involving a stressed cat in a noisy shared waiting area.

Reviews for Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets

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Reviews from pet owners who enquired with Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 450 we track in total. Recent reviews may not be representative of overall sentiment.

Marina Cvetkova

1 month ago

Friendly staff, big car park, clean and looked after place.

Nic Foster

2 months ago

Vet, nurse and reception staff all wonderful with my pup Barney. Explained everything fully and receptionist went through things again before I left to ensure I was clear about everything

Daniel Molloy

Great service

Elise Hadley

I cannot thank the team at Vets for Pets Fosse Park enough for the amazing care they gave my dog, Vinnie. When I noticed a slight swelling around his eye in the morning, I became increasingly worried as it got much worse within a few hours and started spreading. I called the practice, and they quickly arranged an appointment for 11:40 with Andrea. Andrea was absolutely fantastic with Vinnie. She was kind, caring, and put us at ease straight away. We were initially prescribed steroid tablets, but by 3pm, the swelling had become much worse and had spread towards his nose. We sent photos to the triage WhatsApp service that Amanda on reception had told us about earlier in the day. Amanda was brilliant from the moment we arrived. She explained everything so clearly and was so friendly and reassuring. After reviewing the photos, the team called us back and asked us to bring Vinnie in again at 4:15 for an injection and antihistamines. The level of care, communication, and compassion we received throughout the day was outstanding. Every member of the team went above and beyond to make sure Vinnie received the treatment he needed. Amazing service all round. Thank you so much for taking such great care of our boy.

Michael Williams

3 months ago

YORDANKA MARINOVA

8 months ago

I am very pleased with the attention I received.

Anup Mazar

Really Good Vet and the staff are friendly. I've been using this Vet for 14 years now. First with my pug and now with my French Bulldog. They are absolutely great and very helpful.

janice bowman

9 months ago

Great place to shop for dogs needs and Vet service as well

Jake Singh

10 months ago

Avoid — expensive treatment with no result and no accountability I took my dog to this practice because he was in clear pain from an ear problem. As he wouldn’t allow his ears to be examined properly while awake, we followed the vet’s recommendation to have him treated under anaesthetic. The total cost was just under £800. We were told the infection should start to clear within 28 days. It has now been weeks and there has been no improvement at all. His ears are still dirty, blocked, and look exactly the same as they did before the procedure. The treatment appears to have had no effect and my dog is in visible pain. When I contacted the practice to explain this and ask for a follow-up, I was told they would only see him again if I booked and paid for another full appointment - there was no offer to review the failed treatment, no discount, and no responsibility taken. Had this been months later or had there been some improvement, I would have accepted that medicine is not guaranteed. But when a treatment produces no visible result at all, I think it is reasonable to expect it to be reviewed. I also found the practice manager (Liz) extremely unhelpful — the focus was on booking another paid appointment rather than on why the original treatment had failed or on my dog’s welfare. Overall this felt like a commercial operation focused more on fees than outcomes. I would not return and would advise others to consider alternative practices that actually care about your pets.

Daley Curtis

11 months ago

Very compassionate team. Wasn't best visit for last time but the team was great. After care too was nice