Hinckley Vets4Pets Ltd

We've moved our cat here having become too frustrated with poor care from medivet locally. So far we have had brilliant care- thorough emails about our cats conditions and treatment options and every option comes priced to support where costs can be expensive. They are so caring and really friendly staff. Thank you!

Unfortunately a few days ago our beloved family pet became very unwell, knowing she was very old and hadn't been well for a while, we felt it necessary for a vet to see her. Our decision was to go to Pets at Home, in Hinckley, and go to Vets4Pets. I was greeted by Rachel on reception who listened and understood as I was upset and very concerned about our pet, she very kindly told me that the vet would do a home visit. Which I was very grateful for, she then arranged for a home visit the next day. As I was very upset her kindness meant a lot. Atilla the vet and his assistant Alexis arrived shortly after I received a call from Rachel to say they were on their way. Their professional and gentle approach made the situation easier to accept knowing there was only one decision, and the kindest was to put her to sleep, which Atilla carried out most gently. We would like to say a sincere thank you and appreciation for Vets4Pets. Mr & Mrs Thomas

Moving our cat and dog from here was the best decision we made. We were with Vets4Pets for years, but their service and care has really gone down hill. The reception staff are often rude and you feel like you're a total inconvenience. You never see the same vet twice and theres no consistency in their advice or care. Youre rushed in and out and its clear they push what makes them the most profit, instead of listening to your concerns, talking through options or listening to your wishes. Heaven forbid if you have an emergency operation for your pet in the day, they have no out of hours care and expect YOU to transport your animal who can still be very poorly and not long post surgery. Id highly recommend giving them a wide berth and looking for an independently run vets!

Terrible Service which is ran on Locum Vets. I was with these for a couple of years, I can tell you, they are taking on far too many animals on the care plans (for profit) and they cannot cope with the amount of animals that need appointments. Sometimes the phone will not be answered at all and other times, they will answer and put you on hold for 5 or 10 minutes whilst the admins deal with something else. I have also sat in reception and watched admins ignore phone calls – Just imagine if the person calling needed an emergency appointment for something life threatening, it is disgusting. They are good at offering same day appointments but be prepared to wait in reception for anything up to an hour past your appointment time. I have sat waiting for an hour before with just one other person waiting past their time also. It didn’t make sense as to the eye the surgery looked empty. In two years, I had a number of appointments as my dog falls very poorly sometimes, with cancer and my dog only ever seen the same vet once. They run on Locum Vets, and I never felt confident with them. I always opted to be referred to specialist care to The Willows in Solihull due to this. My dog is now registered with Bell, Brown and Bently – They run on time for your appointments, they always ensure that an appointment lasts the full half an hour. At Vets for Pets Hinckley, they rush you in and out so they can keep up with the demand. If you really care about your pet, go and find a small-time practice, like I have and you will get a much better service, my new vets do not use Locum Vets. Also, the care plan costs a little more at Bell, Brown and Bently but I now have better care plan which includes unlimited appointments with a vet and a full half hour!

Both our dogs are registered here. We have had nothing but care when they’ve been there. Our boy has a heart murmur and we were put at ease with his condition and he was regularly monitored to ensure he was ok. When our girl was spayed, we had regular updates on how she was doing and the aftercare was great. We use the petplan for parasite treatment vaccinations and vet checks and we cannot fault it. We wouldn’t go anywhere else as we feel so confident in the care that the team offer.

Couldn't fault them at all. Receptionist was caring and found out about what was needed and we saw a vet within half an hour of my phone call. The vet himself could not have done more. Huge thanks to all of you making a bad day a bit easier

Couldn't fault them at all. Receptionist was caring and found out about what was needed and we saw a vet within half an hour of my phone call. The vet himself could not have done more. Huge thanks to all of you making a bad day a bit easier

The service we receive and the way they look after our pet is second to none. Wouldn't think of taking him anywhere else.