King's Veterinary Centre

Our rabbit Walter had been treated here a few times which were happy with, but our last visit with him for an eye problem was treated by an inexperienced young girl who basically said he had an eye infection and prescribed antibiotic eye drops, after using these nothing changed at all so I decided to take him to another vet who straight the way diagnosed cataract 3 weeks after the initial diagnosis, unfortunately by this time wally was to ill so we had to have him put to sleep which breaks my heart I believe he suffered because of poor diagnosis, never again will I darken your door.

Amazing staff, from reception, nurses and vets. So kind and caring. Our little Springer spaniel is our world. They saved her life with quick intervention 2 yrs on they are still providing us with 1st class treatment. Thank you💛 highly recommend.

Finding a vet that operates on rabbits can often be difficult and its usually really expensive. This vet is affordable and the quality of the care is incredible. Each one of the staff loves each animal that comes in. Can't recommend enough.

For around the last 3 years I had nothing but positive experiences. I have been a very loyal customer! The nurses are all wonderful! However a recent experience has left me feeling utterly upset and very disappointed 😠 I spend in excess of £150 on prescriptions for my dog each month! As soon I want little help from them, they may as well stick the middle finger up at you!! All they care about is how much money they can get! It is disgusting!! My dog, Bella, who is senior, had been diagnosed with a very severe ear infection. It was very ulcerated, runny and pussy. I was informed it's one of the worst bacteria and it is very resistant to treatments. Bella had her ear flushed under sedation, and she had been given ear drops and steroids to take home. Unfortunately, due to her age, after the first dose of steroids this made her incontinent and caused her to produce excessive volumes of urine for a few days. My poor Bella, would be laying down, not even realising she was soiling herself. She had no control over this. We had to cover our entire downstairs in plastics sheets and puppy pads as there was massive puddles of urine everywhere!! We were advised by the vet to wean her back off the steroids. She had 2 doses from the bottle in total. I am now left with almost a full bottle of steroids that is of no use. Which was expensive!! At our follow up appointment for the ear flush, the vet wanted to prescribe more ear drops and an ear wash. I explained to the vet that at that moment in time I could not afford to cover the cost of more treatment. I asked if I could get a partial refund for the steroids (as we can not use them) so I could put the money towards more ear drops. She immediately responded “no, the bottle is opened and not sealed.” Her very dismissive response has left me feeling upset and frustrated. We are left with a full bottle of medication that we can not use. There was no empathy for Bella or how bad her incontinence was. On top of this I already spend an absolute fortune each month at the Syston branch with my dogs Lubrella injections, Metacam and Gabapentin prescriptions. All I was asking for was little help in return for a very loyal and well paying customer! After this, I put forward a complaint and enquiry to their client care advisor team. I have sent follow up emails. I have been waiting 3 weeks for a response. I have also spoken to a member of staff via their 'chat with us' app on their website. I was told I would hear back from someone soon. I have had no response! This is shocking customer service!! 😡😡😡😡 I will be looking for another veterinary practice to move to!

Used to be really good and saw the same vet each time but has now gone downhill and will not be going back. Took my dog in for eye ulcers and after a 5 minute follow up with the 3rd different vet for the same issue, confirmed that these were healed to stop treatment and a large bill for the time spent on consultation. A few days later I took her to another vet practice who confirmed that they were not healed and very deep. My dog ended up having to have surgery at risk, being 10 years old to save both of her eyes with a specialist practice. Could have been avoided if Kings actually provided appropriate care. I sent a complaint via email 2 weeks ago and still haven't received a response. Would NOT recommend to anyone.

Lovely vets kind and caring

Excellent service and the vet that gave Ronnie his vaccination tonight was the best vet I have ever seen made it all very easy and stress free thanks again 👍

Good service but a bit expensive