Phoenix Vets – Vets in Loughborough
Clinic Overview
- Owners frequently describe a welcoming, reassuring atmosphere, with friendly reception staff and vets who take time to explain treatment clearly. - Nervous and sensitive pets are a recurring theme, with reviewers praising patient handling of anxious dogs and calm care for cats at routine appointments. - Recent examples cover both everyday and urgent care, including check-ups and vaccinations, advice for ongoing scratching, treatment for an ear infection, and fitting in a dog with a painful lump at short notice.
Services
- •Routine and preventive care including check-ups, cat and puppy vaccinations, and microchipping. Recent reviews mention routine exams for cats and dogs, with clear explanations and gentle handling.
- •Urgent appointments and daytime treatment for problems that cannot wait, with examples including a dog fitted in despite a full diary for a painful large lump, an ear infection diagnosed and medicated, a deep neck wound repaired under anaesthetic, and care for a rabbit after a fit.
- •Medical treatment and prescribing support, including skin or itching concerns, infections, and home-care advice. Earlier feedback also described emergency treatment for a very sick budgie with medication and follow-up guidance.
- •Care for a range of species. Dogs and cats are most commonly mentioned, but reviews also describe support for a rabbit, chinchilla, budgie, an injured partridge, and other small pets.
- •Low-stress and accessible care with repeated mentions of calm, reassuring handling for anxious animals, “social visits” to build confidence, staff collecting a cat from the car for a disabled owner, and a separate waiting area for cats.
- •End-of-life and aftercare support, including respectful cremation arrangements and keepsakes after a pet’s death. A family health plan is also mentioned positively by clients.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews do not point to strong concern about cost, and one recent owner described the consultation and treatment as very reasonably priced; another spoke positively about the family health plan.
People
- •Holly is praised for a first visit involving a dog’s ear infection, with a clear diagnosis, medication, and a genuine interest in the dog.
- •Nick is thanked for seeing a dog quickly when the practice was fully booked, helping with a painful large lump and making a strong impression on a first-time visitor.
- •Julie, a vet, is repeatedly mentioned for calm, patient handling of anxious animals.
- •Emily is also praised for helping nervous dogs, including support with social visits before a medical appointment.
- •Carol, a vet, is highlighted for staying late to assess a seriously ill budgie, prescribing treatment, and giving clear care instructions.
Reviews
Phoenix Vets has 5.0 stars from 289 Google reviews. Recent feedback is consistently very positive, with strong themes of kindness, calm handling and helpful communication.
- •Owners frequently describe a welcoming, reassuring atmosphere, with friendly reception staff and vets who take time to explain treatment clearly.
- •Nervous and sensitive pets are a recurring theme, with reviewers praising patient handling of anxious dogs and calm care for cats at routine appointments.
- •Recent examples cover both everyday and urgent care, including check-ups and vaccinations, advice for ongoing scratching, treatment for an ear infection, and fitting in a dog with a painful lump at short notice.
- •Practical and thoughtful support also stands out, including a clean environment, plenty of parking, separate space for cats, respectful bereavement care, and kindness shown to injured wildlife.
